Whether you’re a small business or a large corporation, customer service can make or break your reputation. By definition, customer service is the point of contact between your business and customers. When a customer takes the trouble to contact a business, it’s because they have a problem that needs to be resolved, or an order to be placed. For businesses like healthcare providers, HVAC, plumbing, electric, contractors, property management companies and professional service providers like law and accounting offices, a live telephone answering service lets your clients know that you take their projects and concerns seriously.
Why customer service matters
Reputations are made and unmade by the quality of customer service a business provides. It matters to customer
Is your business a little behind on the latest technology? There are plenty of resources out there for you to kickstart your financial model and start putting yourself out there for everybody to see. From cloud services to enhanced marketing practices, the digital market has never been more flexible for the small-to-medium sized business. Many entrepreneurs and managers alike are contacting their local IT consulting company to help with the basics. Let’s take a look at how you can get started, all the better to keep you from floundering in the dark and get you on the way to the success you’ve been searching for.
Did you know recent research has predicted mobile VoIP users will reach a whopping one billion by the year 2017? That’s over a sixth