Whether you’re a small business or a large corporation, customer service can make or break your reputation. By definition, customer service is the point of contact between your business and customers. When a customer takes the trouble to contact a business, it’s because they have a problem that needs to be resolved, or an order to be placed. For businesses like healthcare providers, HVAC, plumbing, electric, contractors, property management companies and professional service providers like law and accounting offices, a live telephone answering service lets your clients know that you take their projects and concerns seriously.
Why customer service matters
Reputations are made and unmade by the quality of customer service a business provides. It matters to customer
One of the biggest customer service issues for any business is how it wants to deal with its phones. While most people would like to hear an actual voice when they call a business, it is much more cost effective for most businesses to automate their phone systems. One solution is to use a professional answering service, which gives businesses the best of both worlds. They get to automate their phone systems while customers still get to talk to an actual person.
Customer service can make or break a company. Studies have shown that about six out of every 10 people would be willing to try a different company simply for the chance at a better customer service experience, and nearly eight of 10 said they have not followed through with a purchase because of a bad customer service experience. You m