Whether you’re a small business or a large corporation, customer service can make or break your reputation. By definition, customer service is the point of contact between your business and customers. When a customer takes the trouble to contact a business, it’s because they have a problem that needs to be resolved, or an order to be placed. For businesses like healthcare providers, HVAC, plumbing, electric, contractors, property management companies and professional service providers like law and accounting offices, a live telephone answering service lets your clients know that you take their projects and concerns seriously.
Why customer service matters
Reputations are made and unmade by the quality of customer service a business provides. It matters to customer
Who answers your phone? Many companies rely on an automated answering service to answer and route calls to the right individual or department. This is not the best plan for a number of companies and offices for whom customer service is an important part of their business. For instance, doctor’s practices often rely on a medical telephone answering service for times when their staff cannot get to the phone. If you are looking at hiring a live operator answering service, you need to consider the following.
Tips to Finding the a Quality Answering Service:
- Decide what kind of service you need. Do you need a 24 hou